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Commercial Assistant – Tours and Events - Sir John Soane's Museum

Sir John Soane’s Museum is considered by many to be best house-museum in the world, help us keep this unique Grade I listed building and historic house open to everyone and a source of inspiration for future generations. Our plan for the future is to build on the success of the recent years - we were finalist for Museum of the year in 2017, we are developing a new and exciting exhibition and learning programme and we are welcoming more visitors than ever before.

The Commercial Assistant – Tours and Events, will assist the Events Manager in exceeding Commercial targets for the Museum from commercial activities, with a particular emphasis on tours, filming and photography and Picture Library sales. The role also involves working with the Events Manager in engaging with Museum stakeholders including internal conservation and operations team as well as external suppliers and customers, reactive and proactive sales, marketing the Museum and planning, execution and follow up of commercial events. In addition the position will support the administrative tasks related to commercial activities.

The role is ideal for a highly organized individual, with a passion for sales and an understanding of the challenges and sensitivities of working in an historical environment which primary function isn’t commercial. The successful candidate will have initiative, will be a great communicator who possesses strong customer service skills and a creative approach to problem solving with the ability to work on several complex tasks simultaneously whilst remaining calm under pressure.

Main responsibilities

Sales and Marketing

  • Assist Event Manager in delivering Sales strategy e.g. conduct show-rounds, follow ups, upselling services, and income tracking/data reports
  • Work with the Event Manager to exceed gross target of £256,500, personally responsible for generating £55,000 from Tours, £8,000 from Filming and photoshoots and £10,000 from Picture Library
  • Contribute  new ideas to promote the commercial hire of the Museum in innovative ways as well as developing marketing materials to promote commercial hire
  • Work with Events Manager to produce and deliver marketing events to promote commercial hire of the Museum
  • Participate with ideas for the Soane Lates Committee

Customer Service

  • Deliver excellent customer experience by managing clients expectations and ensuring consistently high standards in the delivery of events
  • To work with appropriate colleagues across various teams in the Museum in the planning and delivery of events. e.g Conservation and Operations teams
  • Promptly respond to sales enquiries

Administration

  • Ensure all event-related administrative documentation and records are accurate and kept up to date and data entry in accordance with the Museum's data protection policy
  • Produce monthly staff request and circulate to all relevant staff, make sure all events are covered and chase curators/tour guides as necessary

Event Management

  • Act as Event Manager for some events for the full duration or part of the event/tour
  • Deliver tours of the house when necessary, training will be given

Financial Responsibilities

  • Produce, send and monitor customer and supplier invoices, budget Control
  • To liaise with the internal Finance Department to ensure that all financial information is accurate and up to date

Role Competences

  • Experience of delivering events, ideally within a museum/tourist attraction/historic environment
  • Excellent oral and written communication skills with the ability to influence and negotiate
  • Excellent organisational skills with a high level of attention to detail
  • A flexible approach to work, with the ability to work well in a fast paced, fluid environment, whilst maintaining a professional manner at all times
  • A motivated self-starter with the ability to show initiative and creativity
  • Proactive and committed team player

Salary Information and benefits

Permanent Contract

35 hours per week. Some early, evenings and weekend shifts will be required.  TOIL will be given, usually the following day

Nest pension scheme

Season ticket loan

Salary: £22,000 plus bonus

There is a generous annual leave allowance of 26.5 days and all Bank Holidays

Access to other worldwide museums using ICOM card

Contact: 

Applications in writing (a full CV and a supporting letter) summarizing your interest in this post, and providing evidence of your ability to match the criteria outlined in the Job Description, together with the names and addresses of two referees, should be sent by email to recruitment@soane.org.uk

The closing date is Monday 26 February 2018 at 9.00am

Interviews will be held on Tuesday 6 March 2018.

Deadline: 
Monday, February 26, 2018 - 09:00
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