Skip to main content
Sadler’s Wells Horniman Museum and Gardens House of Commons The Royal Institution of Great Britain Sky Garden 10-11 Carlton House Terrace ArcelorMittal Orbit RSA House British Library Two Temple Place The National Gallery Chiswick House and Gardens Goldsmiths' Centre, The Somerset House Sir John Soanes Museum Shakespeare’s Globe Science Museum Saatchi Gallery Royal Opera House Royal Museums Greenwich The Royal Institute of British Architects Royal Hospital Chelsea Whitechapel Gallery Royal Horticultural Halls Westminster Abbey Wellington Arch Royal Geographical Society Wellcome Collection Events Spaces Southbank Centre Wallace Collection Royal College of Physicians Royal Albert Hall Victoria and Albert Museum Twickenham Stadium Royal Air Force Museum Trinity House Royal Academy of Arts Tower of London Tower Bridge Old Royal Naval College Tate Modern Tate Britain Syon Park St Paul's Cathedral St Martin-in-the-Fields Southwark Cathedral Spencer House Natural History Museum National Theatre Museum of the Order of St. John Museum of London, Docklands Museum of London Museum of Brands Middle Temple Madame Tussauds LSO St Luke's Lord's Cricket Ground London Zoo (ZSL) WWT London Wetland Centre London Transport Museum London Museum of Water & Steam Coca-Cola London Eye Leighton House Museum Laban Building Kew Palace Kew Gardens Kensington Palace Imperial War Museum Lincoln's Inn HMS Belfast Harrow School Hampton Court Palace Guildhall Gibson Hall Garden Museum Foundling museum Dulwich Picture Gallery the Design Museum Cutty Sark BFI IMAX BAFTA 195 Piccadilly Banqueting House Benjamin Franklin House Churchill War Rooms Central Hall Westminster Freemasons’ Hall Spitalfields Venue

Deputy Venue Operations Manager - Royal Horticultural Halls

The Lindley Hall is home to many exciting events ranging from exhibitions, fashion shows, product launches and wine tastings to company conferences, antique fairs and examinations.  The historic charm, location and reputation for service make the Lindley Hall a top choice for many UK Event Organisers.

We are looking for a Deputy Operations Manager with a proven track record of delivering large, complex events in a variety of fields and managing large teams of agency staff.

The successful candidate will have experience of working with clients, agencies, contractors and suppliers. They will also have worked in the delivery of events for up to 650 people. Candidates will have knowledge of corporate catering and relevant event reporting software such as Artifax, Priava or Rendezvous and hold a personal licence.

Hours: 40 hours a week start and finish times vary and reflect activities in the Lindley Hall

Contract: Permanent

Reports to: Venue Operations Manager

Staff Reports: Operations Supervisor X 2. Up to 30 agency staff.

Job Purpose: 

To support the Venue Operations Manager in making sure that The Lindley Hall is safe, compliant with regulations, equipped according to the event plan, is fit for purpose for each event and the customer experience is exemplary.


The Lindley Hall, North Annexe, Elverton Street and Vincent Square entrances, kitchens, goods lift, organisers office, cloak rooms, Mezzanine and cafeteria (from hereon described as 'the venue'). Also: all areas of The Lawrence Hall during RHS Flower Shows or sub-let tenancies. Up to 20 RHH and agency staff.


1. To meet and greet clients, ensure that all their needs are met, be on hand, visible and available throughout each event

2. Ensure the venue is clean, tidy and ready for viewing by clients at all times outside of when tenancies are underway

3. Arrange for the venue to be unlocked and accessible when requested by the Sales team

4. Ensure that clients and contractors observe statutory Health & Safety standards and follow all other directions and guidelines

5. Clearly instruct agency staff, so they are kept busy and effective and understand what is expected of them

6. Learn each event plan and ensure all spaces are built up and broken down in line with requirements

7. Ensure all storage areas are kept clean and tidy and do not become a 'dumping ground'. 

8. Report any maintenance items such as failed lights and loose floor tiles to the Venue Operations Manager

9. Check the outside of the venue on arrival at each shift to make sure it is clear of any litter or waste left by tenants

10. Report any failing or shortcoming of suppliers and contractors to the Venue Sales Manager and Venue Operations Manager

11. Attend sales, wash up, operational and other work related staff meetings as and when required. Liaise with the sales team when deputising for the Venue Operations Manager

12. To be a Personal Licence Holder and to be responsible for all relevant events at which alcohol is sold or consumed, or to designate responsibility to a qualified person

13. Direct Operations Supervisors and agency staff to carry out tasks to ensure they are not standing idle. In particular, make sure staff are not using mobile telephones, gaming devices or taking breaks at times when not suitable or in the clients best interest

14. Maintain an accurate inventory of all furniture, equipment and fittings and report on their condition to the Venue Operations Manager 

15. Respond to any complaints from neighbours, licensing or emergency services quickly, effectively and politely, and to report details to the Venue Operations Manager without delay

16. Adhere to current Health & Safety legislation and best practice in accordance with the Society's Health and Safety Policy Statement. 

17. Responsibility for ensuring, so far as is reasonably practicable, the health, safety and welfare of their staff and volunteers; and that the activities for which they are responsible do not expose anyone to risks to their health or safety.   Specific areas of responsibility include: ensuring staff and volunteers are adequately supervised, trained and provided with adequate instruction and information to carry out their work safely; ensuring that RHS procedures are followed and risk assessments are carried out; and procedures are in place to deal with emergencies.

18. To undertake any other duties as may reasonably be required of you in the post

Person Specification



Personal licence holder

Proven knowledge of Premises Management

Proven knowledge of Health & Safety and fire regulations for public places


Knowledge of quality control practices, cleaning and hygiene procedures

Knowledge of the Exhibition, Conference & Meetings industry

First aid



Proven experience in the exhibition or conference sector

Experience in managing people and a team

Experience in dealing with event organisers, members of the public and contractors


Customer service experience

Meetings & Conference industry experience

Skills - Job Competencies


Use of Microsoft Word at an 'Intermediate' level including producing reports and formatting letters

Use of the Internet to carry out research, obtain information and e-mail

Ability to communicate accurately and effectively in verbal and written English

Ability to solve problems and work on own initiative

Ability to travel to work outside of public transport hours and work early, late and weekends where necessary


For more information on this post and to apply, please visit our website

All applications should be submitted by close of play on March 16th 2018.

Friday, March 16, 2018 - 17:00
020 7821 3648
Groups audience: