The Lindley Hall is home to many exciting events ranging from exhibitions, fashion shows, product launches and wine tastings to company conferences, antique fairs and examinations. The historic charm, location and reputation for service make the Lindley Hall a top choice for many UK Event Organisers.
We are looking for a Deputy Operations Manager with a proven track record of delivering large, complex events in a variety of fields and managing large teams of agency staff.
The successful candidate will have experience of working with clients, agencies, contractors and suppliers. They will also have worked in the delivery of events for up to 650 people. Candidates will have knowledge of corporate catering and relevant event reporting software such as Artifax, Priava or Rendezvous and hold a personal licence.
Hours: 40 hours a week start and finish times vary and reflect activities in the Lindley Hall
Reports to: Venue Operations Manager
Staff Reports: Operations Supervisor X 2. Up to 30 agency staff.
To support the Venue Operations Manager in making sure that The Lindley Hall is safe, compliant with regulations, equipped according to the event plan, is fit for purpose for each event and the customer experience is exemplary.
The Lindley Hall, North Annexe, Elverton Street and Vincent Square entrances, kitchens, goods lift, organisers office, cloak rooms, Mezzanine and cafeteria (from hereon described as 'the venue'). Also: all areas of The Lawrence Hall during RHS Flower Shows or sub-let tenancies. Up to 20 RHH and agency staff.
1. To meet and greet clients, ensure that all their needs are met, be on hand, visible and available throughout each event
2. Ensure the venue is clean, tidy and ready for viewing by clients at all times outside of when tenancies are underway
3. Arrange for the venue to be unlocked and accessible when requested by the Sales team
4. Ensure that clients and contractors observe statutory Health & Safety standards and follow all other directions and guidelines
5. Clearly instruct agency staff, so they are kept busy and effective and understand what is expected of them
6. Learn each event plan and ensure all spaces are built up and broken down in line with requirements
7. Ensure all storage areas are kept clean and tidy and do not become a 'dumping ground'.
8. Report any maintenance items such as failed lights and loose floor tiles to the Venue Operations Manager
9. Check the outside of the venue on arrival at each shift to make sure it is clear of any litter or waste left by tenants
10. Report any failing or shortcoming of suppliers and contractors to the Venue Sales Manager and Venue Operations Manager
11. Attend sales, wash up, operational and other work related staff meetings as and when required. Liaise with the sales team when deputising for the Venue Operations Manager
12. To be a Personal Licence Holder and to be responsible for all relevant events at which alcohol is sold or consumed, or to designate responsibility to a qualified person
13. Direct Operations Supervisors and agency staff to carry out tasks to ensure they are not standing idle. In particular, make sure staff are not using mobile telephones, gaming devices or taking breaks at times when not suitable or in the clients best interest
14. Maintain an accurate inventory of all furniture, equipment and fittings and report on their condition to the Venue Operations Manager
15. Respond to any complaints from neighbours, licensing or emergency services quickly, effectively and politely, and to report details to the Venue Operations Manager without delay
16. Adhere to current Health & Safety legislation and best practice in accordance with the Society's Health and Safety Policy Statement.
17. Responsibility for ensuring, so far as is reasonably practicable, the health, safety and welfare of their staff and volunteers; and that the activities for which they are responsible do not expose anyone to risks to their health or safety. Specific areas of responsibility include: ensuring staff and volunteers are adequately supervised, trained and provided with adequate instruction and information to carry out their work safely; ensuring that RHS procedures are followed and risk assessments are carried out; and procedures are in place to deal with emergencies.
18. To undertake any other duties as may reasonably be required of you in the post
Personal licence holder
Proven knowledge of Premises Management
Proven knowledge of Health & Safety and fire regulations for public places
Knowledge of quality control practices, cleaning and hygiene procedures
Knowledge of the Exhibition, Conference & Meetings industry
Proven experience in the exhibition or conference sector
Experience in managing people and a team
Experience in dealing with event organisers, members of the public and contractors
Customer service experience
Meetings & Conference industry experience
Skills - Job Competencies
Use of Microsoft Word at an 'Intermediate' level including producing reports and formatting letters
Use of the Internet to carry out research, obtain information and e-mail
Ability to communicate accurately and effectively in verbal and written English
Ability to solve problems and work on own initiative
Ability to travel to work outside of public transport hours and work early, late and weekends where necessary
For more information on this post and to apply, please visit our website http://www.rhs.org.uk/about-the-rhs/work-for-the-rhs/vacancies
All applications should be submitted by close of play on March 16th 2018.