Event Manager - Central Hall Westminster

An opportunity has arisen to join our events team as an Events Manager at one of our prestigious sites within our historical venues portfolio.

Location: Central Hall Westminster, Storey’s Gate, SW1H 9NH. This is an office-based role

Job type: Full-time, permanent

Salary: £36,700

Reports to: Head of Events

Department: Events

Number of reports: 0

About us

We are Central Hall Venues, a network of heritage venues for concerts, meetings, conferences, and workshops. Our flagship venue, Central Hall Westminster, has hosted high-profile events like the BBC New Year’s Eve concerts, The Late Late Show, and the Burberry Fashion Show.

We generate revenue by hiring our facilities to corporate, charity, and private clients, primarily for live events ranging from small meetings to concerts of up to 2,400 attendees. We aim to build a reputation for quality, heritage, and memorable experiences.

Central Hall Westminster (CHW) Ltd is owned by Trustees appointed by the Methodist Church; as such we aim to conduct business in line with the ethics of the Methodist Church and our Central Hall Venues (CHV) values. CHV is the brand name for the portfolio of venues run by CHW Ltd.

About you

We are looking for an experienced Events Manager who will be primarily responsible for coordinating and delivering memorable events for our clients at our flagship London venue, Central Hall Westminster.

The Events Manager will be expected to plan all operational elements of a client booking and proactively maximise all upselling opportunities. This may include providing opportunities for menu tastings, additional site visits and production meetings.

You will demonstrate practical experience in events management, handling high-volume and high-capacity events. You will consistently deliver exceptional levels of customer service with a focus on enhancing service delivery, supporting client satisfaction, and fostering opportunities for repeat business. In addition, you will ensure upmost attention is given to protecting the fabric of our Grade II* listed building.

You will support our business with monitoring and responding to client enquiries from a variety of sources in a timely manner and collaborate with our key service partners (AV/Production, Catering and Security) to tailor bookings to our client’s needs, prepare invoices in line with company processes and timely report client data in our venue management system.

You will be able to confidently work with the Sales team to ensure bookings transition efficiently and promote effective communication with clients and internal teams.