Natural History Museum - Events Manager

Summary Information

Job Title: Events Manager

Department: Events

Contract Type: Permanent

Pay Band: Technical and Professional level 1

Salary: £25,037 per annum plus benefits

Location: South Kensington

Hours: 36 hours per week

Application Close Date: 9am on Tuesday 22nd January 2019

Role Summary

The Events department currently stages in the region of 150 high profile events a year generating over £3million in revenue. The Natural History Museum is widely regarded as one of the most prestigious event venues in the world and is renowned for its premium level of service and delivery.

Working as part of the events sales team the Events Manager is responsible for maximising sales of the public spaces for events and filming. This includes: managing events from enquiry stage to the day of the event; overall management of the events database ensuring it is an effective tool for sales and marketing activity; ensuring that the sales targets are met and endeavouring to exceed them. The Events Manager also contributes to the sales and marketing strategy and delivery of the business and marketing plans.

This role description is liable to change as the role and structure of the group changes to respond to key priorities and objectives. In addition to this, this role will involve frequent evening/weekend working as events take place in the Museum.

Role competencies (requirements)

1. Degree (or equivalent), preferably in a hospitality related subject

2. GCSE (or equivalent) in Mathematics and English

3. Previous events management experience, preferably in a unique venue

4. Proven experience of sales and marketing, to include experience of negotiating

5. Proficiency in Microsoft Office (Word, Excel, Outlook)

6. Excellent planning and organisational skills

7. The ability to work on own initiative and as well as part of a team

8. Excellent approach to customer care and understanding of customer service

9. Knowledge of the events industry and industry suppliers would be advantageous

10. Knowledge of Priava diary management system would be advantageous

Main tasks and responsibilities (job description)

1. Taking initial sales enquiries for filming and events

2. Preparing and issuing event and filming proposals with a four hour response time to maximise sales conversions

3. Administering the events booking system (Priava) to optimise use of available space

4. Managing sales & showing clients around the venue

5. Producing all associated paperwork, including but not limited to: producing the monthly functions list and

distributing to relevant departments within the Museum, sending daily global alerts to

advise staff of external/internal events, produce all paperwork relating to licences for evening

events, invoicing pre and post event, recording all event notes

6. On confirmation, liaising with the client on all aspects of the event to help the client achieve their

objectives: use of the venue, choice of suppliers and advice on timings, content and design

7. Liaising with the clients’ chosen suppliers during the build up to the event, ensuring that the

museum and the client have all the necessary information prior to the event file being handed over

to the operations team

8. As the event manager, conducting a handover between the operations team and client, ensuring

their requirements are met on the evening of their event. This will include attending events in the

evening to oversee the event with the client

9. Support the Operations team with operational aspects of filming bookings when required

10. As part of the event sales team grow existing key accounts and assist with the development of

potential accounts

11. With the Senior Events Manager developing and implementing the marketing plan, and to lead on

agreed sales and marketing initiatives as required. These initiatives will include but not be limited

to allocation of advertising spend, organising promotional events, the planning and delivery of

stands at relevant exhibitions, use of social media outlets including Twitter and blogs, brochure

and website design, production and delivery of newsletters, attendance at networking events.

12. Undertaking regular competitor analysis to ensure the museum understands its position within the

market place

13. Representing the Natural History Museum at trade exhibitions

14. Continuously researching potential events/clients for the sales team to target

15. Utilizing the events database for Marketing Communications activities

16. Cleaning and qualifying of the events database on an ongoing basis

17. Handling enquiries for internal events and activity within the Museum

18. Ensuring that all Health and Safety measures are adhered to by both Museum staff and

contractors on an event and report any breaches to the operations manager on duty

19. The post holder is expected to undertake any other reasonable duties associated with the post as

requested by appropriate managers within the Department

Health and Safety

All employees are required to understand and comply with the Museum Health and Safety

Management Policy, including taking reasonable care for their own health and safety and that of

others who may be affected by their acts or omissions whilst at work.