Production Client Services - Galleywall Road, Greater London
EC have an opportunity for a Project Manager to join our team. Reporting into our Head of Events, this role is responsible for the successful management of relationships with our clients alongside delivery of small to medium-sized events.
At EC, we blend creative event agency thinking and production company doing to deliver extraordinary events and everlasting experiences. Enabling our clients to deliver lasting experiences that matter, for the people that matter to them.
Our partnerships with our clients underpin everything, because when they dream big, so can we… but it’s our amazing team that turn those dreams, into reality.
Our client promise is to make the extraordinary, everlasting. We want to make your time with us extraordinary and everlasting too!
Who are you?
- You must have some experience within Event Production and Live Event delivery.
- You must have some previous experience managing clients - they could be internal clients but having a personality type that is confident and well equipped to handle complex relationships is vital to be successful in this role.
- You must have a permanent right to work in the UK. We do not offer sponsorship or visa support.
- You’re a people person. You understand that collaborative relationships are at the core of every successful event.
- You’re truly passionate about delivering amazing experiences for our clients.
- Sustainability matters to you. We’re committed to our 2030 Pledge, and we’ll expect you to come on that journey with us.
- You possess the ability to both plan events on a tactical level and, with support, consider the high-level reason for events and are beginning to explore strategic thinking.
- You’re naturally persuasive and your confident approach to creative projects brings your clients on a journey with you.
- You have excellent written and oral communication skills.
- One of our values is #AlwaysExcellent. You understand that attention to detail and focus on the little things is vital to efficient and effective delivery.
- You understand profit and margins and how to keep to and manage a budget.
- You have experience in working with freelancers of all kinds and are comfortable building and resourcing a team.
- You are comfortable pulling together proposals and budgets, with the support of the team for potential new clients.
Responsibilities
- Client management, event delivery and new business development
- Taking a lead in clients’ requirements, understanding and providing realistic solutions.
- Seeking to understand our clients' brand and are dedicated to becoming their ambassador within our business.
- Client satisfaction is key to creating lasting partnerships, as part of the team keeping our clients happy and updated is a key part of the job (that doesn’t always mean saying yes!).
- Handling new business enquiries, helping to pull together mood boards and proposals for small to medium-sized events for both existing clients and new business opportunities.
- Attending internal pipeline meetings and proactively taking an interest in our sales pipeline and how we’re tracking against our revenue targets.
- Seeking opportunities to upsell and create value for our clients, not only from a Client Services perspective but understanding how you could incorporate other elements of our offering like technical, scenic, florals and content.
- Develop strong relationships with clients to encourage new and repeat business.
- Proactively looking for new business opportunities.
- Taking a continued view of your own pipeline of events from quote through to delivery, ensuring that our processes are followed and that there is collaboration with the right teams at the right times.
- Producing accurate floor plans in Vectorworks and ensuring they are up to date and filed correctly.
- Creating accurate schedules and collaborating with our Event Operations, Logistics and Crewing teams to ensure that your schedules are accurate.
- Delivering your events on budget and to schedule.
- #DoMoreWithLess is another of our values, in line with our 2030 Pledge we’ll be asking you to keep sustainable and efficient delivery in mind at every step of your journey with us.
- Shadowing Leads Project Managers in pitching meetings and supporting with RFPs
- Generating accurate RAMS and ensuring they are distributed to the right people at the right times.
- Responsible for reconciliation on projects, ensuring costs are allocated in R2 and that any additional charges to client are communicated in a timely manner to the relevant internal stakeholders.
Process & Governance
- We’re very focused on keeping our people, crew and clients safe at all times. You’ll be attending relevant training and always have an eye on our Health and Safety policies.
- Flagging anything that concerns you from a Health & Safety perspective and always asking for help if you need it.
- Following up with clients post-event and encouraging them (where appropriate) to complete our client satisfaction surveys.
- Working with our internal teams to close out any issues raised as ‘not quite perfect’ post event. Internally we call these non-conformities or NCR and they are an important part of helping us constantly improve our service levels.
Why EC?
We create experiences that matter for the people that matter to our clients, but nothing we do is possible without our people.
When we ask our people ‘what is it you love about working at EC?’ the top answer is always the same “the people!”
We teach each other, we learn from each other and there will always be someone who has your back.
We make the extraordinary, everlasting.
Your voice. Your growth. Your experience. #YourEC