Skip to main content
The Postal Museum Borough Market Sadler’s Wells Horniman Museum and Gardens House of Commons The Royal Institution of Great Britain 10-11 Carlton House Terrace ArcelorMittal Orbit RSA House British Library Two Temple Place The National Gallery Chiswick House and Gardens Goldsmiths' Centre, The Somerset House Sir John Soanes Museum Swan, Shakespeare’s Globe Science Museum Saatchi Gallery Royal Opera House Royal Museums Greenwich The Royal Institute of British Architects Royal Hospital Chelsea Whitechapel Gallery Royal Horticultural Halls Westminster Abbey Wellington Arch Royal Geographical Society Wellcome Collection Events Spaces Southbank Centre Wallace Collection Royal College of Physicians Royal Albert Hall Victoria and Albert Museum Twickenham Stadium Royal Air Force Museum Trinity House Royal Academy of Arts Tower of London Tower Bridge Old Royal Naval College Tate Modern Tate Britain Syon Park St Paul's Cathedral St Martin-in-the-Fields Southwark Cathedral Spencer House Natural History Museum National Theatre Museum of the Order of St. John Museum of London Museum of Brands Middle Temple Madame Tussauds LSO St Luke's Lord's Cricket Ground London Zoo (ZSL) WWT London Wetland Centre London Transport Museum London Museum of Water & Steam Coca-Cola London Eye Leighton House Museum Laban Building Kew Palace Kew Gardens Kensington Palace IWM London (Imperial War Museum) Lincoln's Inn HMS Belfast Harrow School Hampton Court Palace Guildhall Gibson Hall Garden Museum Foundling Museum Dulwich Picture Gallery the Design Museum Cutty Sark BFI IMAX BAFTA 195 Piccadilly Banqueting House Churchill War Rooms Central Hall Westminster Freemasons’ Hall Spitalfields Venue

Sales and Events coordinator - Churchill War Rooms

LOCATION:                         Churchill War Rooms

REPORTS TO:                       Sales Manager

INTERNAL LIAISON:              General Manager, Sales Office Manager, National Account Managers, CRO

EXTERNAL LIAISON:             Clients, Customers


To process sales enquiries for the location and to actively work as part of the local and national sales team to increase and enhance revenues.  To achieve agreed KPIs and targets by proactively selling the facilities by various techniques and always aiming to meet customer needs and exceed customer expectations.  To consistently ensure the highest standards of accurate and timely customer, staff and management information. To ensure all sales administration is accomplished effectively & accurately in order to provide a seamless handover to the operations team.






Be an active team member sharing ideas and participating in team spirit, and be loyal to and supportive of colleagues including any temporary members of staff

Feedback from colleagues

Achieve performance objectives and set KPI’s specific to role. Participate in regular reviews and appraisals in line with Compass management standards

KPI Report

Give full co-operation to any colleague requiring assistance in prompt, caring and helpful manner

Feedback from other colleagues

Develop strong working relationships with key members of national sales team including CRO

Colleague feedback

Response times

Undertake training and development identified as required in reviews and appraisals

Review results

Attend internal meetings as required

Meeting attendance




To provide outstanding customer service

Customer feedback; customer retention; BDRC results; SLAs

Process enquiries & proposals, providing best value options to customers while maximising sales opportunities, within agreed response times to all web based, email and phone enquiries accurately and within brand guidelines

Customer feedback; customer retention; BDRC results

Follow-up enquiries & proposals within agreed timescales and customer preferred method, arrange customer site inspections where applicable in order to close sale

Conversion rates; turnover; BDRC results

Provide direct liaison with customer and suppliers ensuring clear communications of each party’s needs and expectations

Complaints and compliments

Maintain accurate records of enquiry source and report and communicate new business leads to field based team and hospitality leads to Keith Prowse sales team

Flow of information between Keith Prowse and Central Venue Sales team

Maintain excellent product knowledge at all times

Customer feedback

Record accurately all customer profile and booking information making full use of the appropriate systems

Clean database, verification reports and up to date records

Be aware and adhere with statutory, legal and company requirements for:

Health and Safety

Food Hygiene

Licensing Laws

Employments Laws

Fire Regulations

Sales of Goods / Trade Description

Health and safety audits

ISO / Quality audits

Report all maintenance issues and hazards as in the company health and safety manual

Health and safety audits.

Demonstrate best working practices in all duties and comply with company manuals

Health and safety audits.



Contribute ideas for the Sales and Marketing plan.

Effective strategy document

Meet required deadlines for RFIs from central team

Deadlines met with correct information

Achieve appointment score

KPI Report

Achieve target score for customer satisfaction surveys


Venue Verdict results

Meet company guidelines for enquiry and chase response times

BDRC score & CRO feedback

Revenue Target achieved

KPI Report

Participate in sales promotions and applicable familiarisation trips

Inclusion in minimum 4 central promotions per annum

KAM/RBDM  feedback

Be aware of competitor activities & industry trends

Quarterly competitor report & rate value matrix

Achieve personal goals and objectives identified in reviews and appraisals

Review results

Achieve IPOSE

80% plus












GCSE including Maths & English


‘A’ level standard




At least 1 year’s experience within a hotel, venue or MICE agency

Minimum 2 years experience within hospitality/travel industry


Excellent verbal and written communication skills


Computer literate and confident in MS Excel; Word and Outlook

Venue knowledge




Knowledge of diary management systems






Ability to inspire customer trust and confidence


Ability to deal both on the phone and in electronic communications effectively with clients and venues and to gain support of internal colleagues


Passionate about hospitality, sales and customer service


Ability to multi-task, think fast and to deliver solutions to customer requirements


Possess diplomacy, discretion and impartiality of judgment

Creative in thinking and approach


Enjoys a challenge

A good sense of humour, flexible and forward thinking to anticipate problems before they arise


Industry awareness

Assertive, calm works well under pressure











Able to communicate at all levels

Self started, drive, ambition

Ability to work to strict pressured deadlines

Creative in thinking and approach

Motivated by a passion for quality and great service delivery

A “can-do” attitude

To be an excellent ambassador for venue and Lime Venue Portfolio brand




Jagdesh Padam

Recruitment Co-ordinator

M: 07876 847582


Wednesday, January 31, 2018 - 09:00
07876 847582
Groups audience: