Venue Consultant ITA* (Head Office)

Overall Purpose of the Job:

To provide the highest possible levels of customer care and sell ITA venues through the effective matching of clients’ needs and building professional relationships; win and retain business for the Company and promote awareness of all facilities and services available.

Key Responsibilities

• To strive to continually exceed customer expectations and provide excellent customer care

• Ensure all administration and correspondence is dealt with promptly and accurately

• Sales focused with the ability to close business successfully and consistently

• To respond to incoming sales enquiries, follow up on function details and liaise with the venue team on a daily and weekly basis on outstanding and potential business

• Organise client show rounds at every given opportunity

• To take responsibility for your allocated venues

• Ensure all correspondence relating to an event is filed accurately and passed on to the appropriate Venue Manager or Operations Manager

• Maintain and update the client database at all times to ensure accuracy

• Ensure a prepared follow-up procedure is carried out after an event with the objective to acquire further business

• Key account management, measuring return on investment and reviewing revenue potential

• Track and record all business following correct procedure

• Attend client events, promotions, client entertainment evenings and sales events as required

• Attend sales team meetings and training sessions which you proactively contribute towards

• Assist in pro-active sales and marketing activity as required

• Work in a safe, tidy and professional manner at all times

• Undertake any other reasonable duties as requested by management

• Ensure that you adhere to legal and company requirements in respect of Hygiene, Health & Safety, Employment Law, Food Safety Law for all staff, visitors and customers

People Management

• To ensure you adhere to the correct standards of dress and appearance as set in the company handbook

• To be a committed and motivated team member focused on the delivery of CH&Co values

• To have an open mind to accept change and innovation to allow for growth and development

• To ensure you maximise selling opportunities by having full product knowledge of all items available

• To maintain a happy and helpful manner and attitude throughout your work. Be polite and courteous and help your colleagues

Financial Contribution

• To meet and exceed company targets and budgets

• To meet and exceed individual targets agreed with Sales Manager

• Ensure all financials are entered accurately on the computerised diary system and that the status of each booking is kept up to date to allow for financial forecasting

• Maximise uptake and spend per head

• Maximise sales generation through effective implementation of CH&Co marketing plans