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Venue Operations Manager - Broadwick Live

Reports into:              Head of Portfolio Operations

Location:                    Our portfolio of London based Venues

Contract Type:           Permanent, Full Time (42.5 hours per week)

Who we are:

Spaces & Stories is a Broadwick Live company - a multifaceted international business with headquarters in London who create, develop, own and operate a diverse portfolio of venues, spaces, events and experiences.

The portfolio consists of 16 groundbreaking venues which we exclusively manage and operate. We are constantly expanding, making Spaces & Stories the go-to for new and previously undiscovered spaces. Our Venues are diverse – from the grandeur of the 300 capacity Thirty Eight Grosvenor Square, to the vast, industrial 6,000 capacity Printworks London, Venue Lab offers the perfect location for every event. Collectively we strive to push boundaries and disrupt the cultural landscape by combining big thinking, bold ideas and commercial intelligence to produce spaces and experiences for discerning audiences in inspiring locations.

Our team:

Spaces & Stories is made up of people who are passionate about creating incredible spaces for people to enjoy, we are a tight knit team full of supportive, talented people who are constantly pushing forward to our next new venue or project. We work hard, but we have a lot of fun doing it.

What we’re looking for:

We are looking for an experienced and enthusiastic Operations Manager who is also a master planner. Our sales team is doing a fantastic job of filling up the diary with exciting events and now we need someone to join us to take these events forward through planning and deliver them on the day.

It’s an incredibly hands on job and it’s important that you are adept at building great relationships as you’ll be in day to day contact with our fantastic clients and you’ll also be responsible for ensuring the event runs in line with the venue’s policies on the day so it’s essential you have a strong understanding of Health & Safety best practice.

To be a great fit with the team you’ll be friendly, ready to really get stuck in and love being in the thick of an event. On the flip side you’ll be a multitasker who can juggle multiple projects at once and isn’t easily flustered.

What you’ll be responsible for:

  • To ensure the smooth handover of events from the sales to the operations team. Lead on all logistical planning on allocated events to ensure successful delivery; to include but not limited to:
  • Lead on all administrative tasks prior to each event and collect / collate relevant paperwork and information to distribute to all relevant parties in good time.
  • Understand and implement the venue’s operational best practice and ensure these standards are being upheld at all times.
  • Understanding the venue’s staffing and service requirements for security, cleaning, crew and stewarding.
  • Using this to gain quotes from approved suppliers, book staff and brief / manage on the day.
  • Book and lead site visits and planning meetings with the clients, suppliers, mandatory and external suppliers.
  • Reading and understanding the clients and their suppliers Risk Assessments, Method Statements, schedules, Insurance Certificates and licences to ensure all are in line with the venue and its requirements.
  • Supporting the Sales Team with advising clients regarding operational planning – including appropriate requirements for staffing and cleaning on a case by case basis.
  • To attend site visits pre-contract where necessary.
  • Produce a post-event report and schedule de-briefs for the internal event team, and all relevant suppliers / clients.
  • Deliver the highest level of customer service and be the main onsite contact to manage the running of all corporate, brand and filming events.
  • Ensuring additional support is arranged for onsite assistance as and when required.
  • To assist in creating and developing processes and procedures for use internally, by suppliers and clients to ensure that planning and communication between all parties is smooth and effective.
  • To be aware of tenants within the building and assist in managing their movements during live events.
  • To provide assistance to the wider Venue Lab team as and when required.
  • Add all staffing, cleaning and any miscellaneous / on-event costs to the CRM system, Event Works, and raise client invoices pre and post event within the agreed time frame.
  • Receive all supplier invoices relating to the event and process for payment.
  • Work alongside the Sales Team to reconcile all event jobs post event and update Event Works accordingly.
  • Maximise sales and upsell at all opportunities.
  • Maintaining strong relations with our Landlords and other stakeholders.
  • Feed in any potential community opportunities to the Sales Team.
  • Work alongside the Venue Lab team to oversee the day to day running of the venues.
  • General ad-hoc duties as and when required.

You’ll need to have:

Minimum of 2 years of event operations experience, ideally in a high volume events venue.

Ability to keep calm, work under pressure and problem solve quickly.

Exceptional organisational and planning skills – proven ability to handle more than one project at once.

Confidence in briefing contractors and suppliers.

Knowledge of industry legislations, general event licensing and documentation required pre-event.

Ideally an understanding of production and AV.

Demonstrate a flexible approach and attitude.

Deadline: 
Thursday, July 14, 2022 - 17:00