The Royal College of Music (RCM) is looking to employ an enthusiastic, efficient and experienced Events Manager to join us as we grow and diversify our external Venue Hire business. This is a dynamic and creative role which, under the leadership of the Head of Events and Engagement, will develop and manage the RCM’s external hire business.

This is an excellent opportunity for an established and connected events professional with a passion for high-quality events and music to be a driving force in a small and busy team.

This post is offered on a permanent full-time basis and is available from mid-August.

Key Responsibilities

Sales and Marketing

• Respond to enquiries promptly in an accurate, polite and professional manner.
• Ensure all enquiries and all stages of the booking process are logged accurately on the system.
• Work with the Head of Events and Engagement to identify and proactively cultivate new and repeat Venue Hire business to maximise income for the RCM.
• Lead venue site visits with enthusiasm and to the highest standards.
• Upsell additional services where possible to maximise income through each individual event
• Ensure prompt contracting, invoicing, receipt of deposits and payment of invoices, with no booking going ahead if contractual payment has not been received by agreed date
• Cultivate relationships with Venue Hire clients, contacts and agencies to generate enquiries and encourage referrals and repeat business.
• Support the Head of Events and Engagement with the development and delivery of the Marketing plan.
• With support, manage and develop marketing, social media and newsletter activity.
• Attend networking events and trade shows to represent the RCM and to actively promote and sell the RCM Venue Hire offer.
• Support the planning of RCM showcase events to actively promote, grow and diversify the Venue Hire business.
• Keep online listing content up to date, reflecting industry trends and sharing relevant RCM achievements and milestones – e.g., sustainability certification, supplier tender.

Planning

• Be the lead contact for external clients from initial enquiry through their site visit, planning, event delivery and post-event follow up.
• Ensure events are planned efficiently, on time and to budget by ensuring detailed event Operation Sheets and schedules are prepared, staffing and external suppliers’ needs agreed and scheduled, and all relevant teams are briefed.
• Lead operational site visits and meetings to ensure successful events.
• Work with the RCM’s approved suppliers, to build and maintain strong industry relationships and encourage recommendations through them.
• Use industry contacts and knowledge to support the Head of Events and Engagement with supplier relationships, networking and contact building to support the development of the Venue Hire business.
• Book and coordinate RCM event support services including Studios, Facilities, stewarding and Box Office services and ensure delivery can be achieved to the highest professional standards.
• Communicate effectively with all those involved in the delivery of events at the RCM including sharing operational Green Sheets and supporting documents, attending regular meetings and giving clear briefings to ensure everyone knows what is happening and expected of them.
• Collate and review all necessary Health & Safety documentation including Risk Assessments and Method Statements from clients and contractors.

Operational Delivery

• Manage the workflow, logistical support, and timeliness of the delivery of events.
• Act as client and RCM liaison to ensure safe, smooth and successful event delivery.
• Manage set ups, live events and de-rigs as required.
• Liaise with internal departments and adhere to House Management, Licensing and Health & Safety guidelines.
• Ensure RAMS are followed during events.

General

• Maintain accurate records using the Event Management system to produce statistics for analysis ensuring General Data Protection Regulations (GDPR) are adhered to.
• Manage relationships with caterers and other suppliers.
• Maintain accurate accounts records on the database and Event Management systems.
• Keep abreast of industry trends and news and proactively attend sector networking opportunities where appropriate.
• In busy periods, support the Events and Alumni Coordinator with the planning and delivery of internal RCM or Development events, including but not limited to the RCM’s prestigious fundraising events and Galas, Graduation, President’s Visit and academic conferences.
• Provide support with event administration as required.
• To undertake other reasonable tasks as requested by Head of Events and Engagement and Director of Development.
• To deputise for the Head of Events and Engagement as appropriate.
• Attending meetings and representing the RCM where necessary.

Other

Special Factors

• The nature of this role requires evening and weekend work, which will be compensated with time in lieu.
• To be a team player

If you have any questions about this position or the application process please contact vicky.moran@rcm.ac.uk or telephone 020 7591 4320.

To apply, please complete provide 1) Your CV 2) A covering letter detailing how you meet the job description 3) Equal Opportunities form, available to download from the RCM website, and submit in PDF or Word format to recruitment@rcm.ac.uk.

Please ensure that you include the Job Reference Number and state clearly the title of the post for which you are applying.