Head of Event Operations - National Theatre London

• £50,000 per annum 

• Healthcare & Wellbeing – Medicash health benefits (including dental, mental health & optical for you and up to 4 children), free annual health check with Aviva Digicare, discounts at Nuffield Health & Pure Gym, and access to our Employee Assistance Programme.

• Exclusive Perks & Discounts – Save on entertainment (up to 55% off cinema tickets), shopping (up to 15% off), Vodafone plans, and travel with top providers such as TUI & Expedia.

• Workplace Benefits – Meals on duty, pension scheme, life assurance, and professional subscriptions paid.

• Leave & Family Support – 23 days + bank holidays, your birthday off, extra leave after maternity return, a day off for your baby’s 1st birthday, and a holiday purchase scheme.

• Career & Financial Support – Ongoing training & development, career pathways, financial wellbeing programme, and preferred rates on salary finance products.

NT Food & Drink is a unique and dynamic partnership driven by Levy and KERB, embedded within the National Theatre on the South Bank. Our ambition to create a world-class hospitality destination at the heart of the world's most iconic theatre is powered by our progressive people-first approach, centred on environmental and social sustainability. We celebrate inclusivity with purpose, putting the development and progression of our future leader’s centre stage. Our shared goal is to ensure all food and drink spaces support the NT's overall values, vision, and culture.

Purpose 

As the Head of Event Operations, reporting directly to the Sales and Events Director, you will be responsible for overseeing the successful delivery of a wide range of internal and commercial events across multiple spaces within the iconic National Theatre. In this leadership role, you’ll drive exceptional results across both quantitative and qualitative KPIs, ensuring the highest standards of service, product consistency, and operational efficiency. You will champion team growth and development, while also playing a key role in advancing our sustainability goals, including supporting our ambitious 2027 Net-Zero transition plan through mindful, impactful decisions. From financial management to operational excellence, your leadership will set the stage for unforgettable events that align with our values and mission

Responsibilities 

• Event Delivery

  • Oversee all events, ensuring high standards and responsible alcohol service

  • Manage client communication and event logistics

  • Complete H&S paperwork and post-event reporting

• Team Management & Training

  • Supervise event operations team, including staffing, rotas, and training

  • Oversee inductions, H&S training, and SOP updates

• Health & Safety

  • Conduct H&S audits, update risk assessments, and ensure compliance

  • Manage food safety, pest control, and equipment maintenance

• Equipment & Logistics

  • Manage event kit, equipment, and logistics coordination

  • Operate AV & lighting, ensuring maintenance reports

  • Audit linen contracts and venue upkeep

• Financial & Reporting

  • Manage labor costs, stocktakes, and sales reporting

  • Oversee event P&L

• Stakeholder Management

  • Build relationships with key partners, suppliers, and internal teams

  • Ensure supplier compliance with regulations

• Other

  • Support event sales and planning to drive revenue

  • Prioritize internal event needs, especially for high-profile clients

  • Promote sustainability in event delivery

Requirements

• Experience: Proven senior-level event management experience, preferably in cultural venues or hospitality.

• Leadership: Strong leadership skills to inspire and develop teams while collaborating with cross-functional partners.

• Organisation: Exceptional attention to detail and organisational skills to manage logistics, staffing, and suppliers.

• Flexibility: Able to adapt and manage multiple events with agility, adjusting hours as needed.

• Safety & Compliance: Knowledge of health and safety regulations, ensuring a secure and compliant environment.

• Financial Acumen: Experience managing budgets, including labour and stock control, to ensure financial success.

• Innovation: A forward-thinker, always looking to improve processes and stay ahead of trends.

Join us and be a part of shaping the future of NT Food & Drink by driving a workplace culture where people thrive!

Site Specific Benefits

• Exclusive National Theatre discounts (15% off outlets, 25% off Bookshop, complimentary show tickets)

• Food & drink discounts (Kerb Card: 20% off drinks, 50% off food at Seven Dials Market)

• VIP last-minute O2 show tickets (subject to availability)

• Discounted onsite parking (£4/day)

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.

We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.

Apply by sending your CV to events@nationaltheatre.org.uk