Job Purpose:
This position ensures the smooth running and successful management of all Syon functions/events, mainly in the Great Conservatory and from time to time in Syon House. SEOM is often the public face of Syon Park to the client, the caterer and all other parties. They are responsible for enforcing rules and procedures laid down by Syon Park and taking any necessary operational decisions including reporting or resolving any problems or issues appropriately. This should include deputising for the nominated premises licence holder in respect of statutory requirement regarding alcohol and sound management. An eye for detail and a proven record in dealing with clients is highly desirable. A quick-thinking team player with a flexible approach to an ever-changing environment is ideal.
 

Skills & Experience:
• At least 12 months operational experience of managing events in historic/unique venues is desirable but not essential
• Excellent communicator who enjoys working to and meeting deadlines
• Ability to work independently and take responsibility for actions and work on own initiative
• Demonstrate commitment to providing a high level of customer service
• A good eye for detail with the determination to ensure that all aspects of the event are in place
• First Aid training and SIA qualification would be desirable, but not essential
• Calm, friendly manner and positive attitude
• UK driving licence and own transport preferable
Personal Qualities:
• A confident and mature approach is essential
• Must be self-motivated and able to act on own initiative
• Excellent team working and awareness
• A positive and outgoing personality is essential
• A high standard of personal presentation and excellent telephone manner
 

Key Responsibilities & Accountabilities
Event Management:
• To work to agreed customer service standards
• Ensure staff are properly briefed in advance of the event and manage SIA security and other stewards
• To liaise with catering and other external suppliers in line with agreed service level and performance standards
• Deputise for Event Manager where appropriate at weddings and events
 

Health & Safety:
• Ensure health and safety standards for all events are maintained across all locations
• Ensure activities meet with and integrate with Syon Park requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care
• Maintain effective liaison with and take guidance from, Syon Park’s Health and Safety and Senior Managers, to ensure adequate protection of personnel, the site and its collection during events
 

Customer Service:
• To maintain consistently high-quality customer service
• To ensure regular communication with each customer on site, dealing with issues as and when they arise
• Ensure venues and furniture are set-up for each event as agreed being mindful of any conservation issues – also ensuring they are returned to standard layouts after/between events so that the areas are all show round ready or appropriately presented for other household activities
• To liaise and build good working relationships with other Syon staff
 

Event Numbers:
• To track and monitor client attendance
• Monitor and give regular feedback on the performance of the suppliers

To apply, please visit the jobs page on our website and click 'apply here', alternatively please email events@syonpark.co.uk with a cover letter and your CV.