Skip to main content
The Postal Museum Borough Market Sadler’s Wells Horniman Museum and Gardens House of Commons The Royal Institution of Great Britain 10-11 Carlton House Terrace ArcelorMittal Orbit RSA House British Library Two Temple Place The National Gallery Chiswick House and Gardens Goldsmiths' Centre, The Somerset House Sir John Soanes Museum Swan, Shakespeare’s Globe Science Museum Saatchi Gallery Royal Opera House Royal Museums Greenwich The Royal Institute of British Architects Royal Hospital Chelsea Whitechapel Gallery Royal Horticultural Halls Westminster Abbey Wellington Arch Royal Geographical Society Wellcome Collection Events Spaces Southbank Centre Wallace Collection Royal College of Physicians Royal Albert Hall Victoria and Albert Museum Twickenham Stadium Royal Air Force Museum Trinity House Royal Academy of Arts Tower of London Tower Bridge Old Royal Naval College Tate Modern Tate Britain Syon Park St Paul's Cathedral St Martin-in-the-Fields Southwark Cathedral Spencer House Natural History Museum National Theatre Museum of the Order of St. John Museum of London Museum of Brands Middle Temple Madame Tussauds LSO St Luke's Lord's Cricket Ground London Zoo (ZSL) WWT London Wetland Centre London Transport Museum London Museum of Water & Steam Coca-Cola London Eye Leighton House Museum Laban Building Kew Palace Kew Gardens Kensington Palace IWM London (Imperial War Museum) Lincoln's Inn HMS Belfast Harrow School Hampton Court Palace Guildhall Gibson Hall Garden Museum Foundling Museum Dulwich Picture Gallery the Design Museum Cutty Sark BFI IMAX BAFTA 195 Piccadilly Banqueting House Churchill War Rooms Central Hall Westminster Freemasons’ Hall Spitalfields Venue

Ampersand Events

Wednesday, November 2, 2016 - 11:00

Royal Botanic Gardens, Kew has appointed Ampersand, CH&Co Group’s specialist venue and visitor attraction catering business, to drive forward its vision of creating the very best catering offer for visitors and customers at the world’s most famous botanic garden.

Ampersand will provide all catering services at venues across the stunning Kew Gardens estate including: the White Peaks café (a family food hall and ice-creamery); Victoria Plaza café (an artisan coffee shop and bakery); the beautiful Orangery restaurant (offering all-day seasonal dishes); and the Pavilion restaurant that provides alfresco dining in the warmer months. A new café restaurant to be called The Botanical is also scheduled to open later this year to add further diversity of food experiences for Kew’s 1.5million annual visitors.

Ampersand was selected following a rigorous competitive tender process where its proposition was critically assessed against Kew Garden’s strict criteria that included: alignment with Kew’s mission and purpose; provision of high quality and differentiated food offers at each venue; match of food offers to Kew’s different visitor segments; support for Kew’s environmental sustainability objectives; and operational capabilities and commercial strength.

Jill McLaughlin, director of corporate services at the Royal Botanic Gardens, Kew led the tender process and said: “Appointing a new catering partner is one of the most important changes we’re making this year and we’re delighted to be working with Ampersand. Providing excellent, inspirational, good value-for-money food, with friendly, superior service in attractive surroundings is essential for us to succeed as a world-class visitor destination. We’re very impressed with Ampersand’s professional and creative approach, and it’s clear that they understand our vision and needs and share our values.”

Richard Barley, director of horticulture, learning and operations, Royal Botanic Gardens, Kew said: “At Kew, we have tremendous potential to use our catering to enhance the visitor experience by bringing interesting stories about plants and fungi to life. Everyone is interested in innovative food and drink and provenance, and we’re excited to be joining forces with Ampersand to make this a reality. We already work with Ampersand at Wakehurst, our country gardens in West Sussex, so we know what the team is capable of. We’re therefore very excited about establishing a close and collaborative working relationship for Kew that drives mutual success and growth.”

Paul Jackson, Ampersand’s managing director, said the new contract is a great win for the company: “Kew Gardens is famous and respected worldwide and we’re delighted to have been chosen as the new catering partner to take forward its progressive catering vision. Our bespoke approach and expertise in catering for large numbers at unique visitor destinations has enabled us to create exciting and inspirational catering solutions for each of Kew’s café and restaurant facilities. Customers can look forward to fresh, delicious dishes, supported by distinct, impeccable service. Our menus will enhance the visitor experience, reflecting the celebrated plant life of the gardens and upholding a commitment to seasonality and local suppliers.”