This unique venue in London with an eclectic history, is recruiting for an Events Coordinator to support its commercial events team. The venue offers a variety of well appointed rooms with flexibility to accommodate small meetings, receptions, celebrations and exclusive use opportunities with both indoor and outdoor spaces available.
This varied role encompasses reactive sales, hospitality and event planning and delivery. Events include meetings, conferences, dinners, weddings, talks and receptions. As well as planning events, this role will involve full client liaison, supplier management, liaison with internal departments, diary management, budget management and financial planning of events.
Key areas of Responsibility:
- Take enquiries effectively, collecting information to ensure the successful conversion of confirmed bookings
- Capture and maintain customer data within GDPR regulations
- Fully respond to enquiries in a timely manner
- Assess enquiries for optimum occupancy and revenue
- Cost events, maximise profit margins (where relevant) and negotiate selling price to ensure conversion of bookings to agreed financial targets
- Operate effective site visits in order to ensure the successful conversion of confirmed bookings
- Communicate with customers to ensure the successful conversion of confirmed bookings or release of availability
- Canvass customers, post event, to confirm satisfaction and optimise future bookings
- Effectively communicate information to ensure accurate billing
- Manage and maintain, in collaboration with relevant colleagues, accurate and relevant marketing collateral
Business Management
Remain informed of competitive trends in the marketplace
Contribute to the production of annual budget and targets
Knowledge and Understanding
- Good understanding of the events and hospitality industry ideally from a similar role
- Excellent customer service experience and understanding of the enquiry handling process
- Ability to develop and maintain good relationships with colleagues and external organisations
- Understanding of database and diary management
Salary: Up to £27,000 - £28,000 per annum plus benefits
Recruitment managed by ESP Recruitment https://www.esprecruitment.co.uk/
Contact: For further information, or to apply, please email a copy of your CV to diane@esprecruitment.co.uk using reference “DC: UVL Meeting and Events Coordinator” in the subject line.