Role: Events Duty Manager (casual)

Line Managed By: Senior Event Manager(s)

Location: Crystal Palace Park, Ledrington Road, London, SE19 2BB

Responsible for: This role is responsible for managing event volunteers (with support from the Senior Volunteer Officer)

Salary: £18.75 per hour

Hours: Casual, as required.

Benefits

Statutory paid leave (5.6 weeks pa, pro rata)

Employer Pension Contribution 5%, Employee

Assistance Programme (EAP) service.

About the role

Working as part of the Events & Programmes team, you will be responsible for supporting the smooth and effective running of events taking place in Crystal Palace Park, be they corporate, commercial, community or otherwise.

The role will oversee the safety, wellbeing and customer care of visitors and audiences, supervise volunteers, liaise with senior staff in the Events and Park Management teams and be a point of contact for visiting companies, hirers, producers and community groups.

Some evening and weekend work can be expected as many of our events take place outside of normal sociable hours. Peak periods will usually be during summer months.

This role is a great opportunity for someone who loves working with a broad range of people and communities and is enthusiastic about delivering excellent customer service.

As part of our commitment to developing our workforce to be reflective of our communities we are particularly encourage applications from individuals who are ethnically diverse, disabled, LGBTQIA+ and from lower socio-economic backgrounds.

Responsibilities:

Within this role you will play an integral part in the performance of Crystal Palace Park Trust in several core areas:

Operations & Events

• Ensuring the safety and security of all staff, volunteers and visitors

• Taking responsibility for key handling and taking part in authorised opening and closing procedures according to training and procedures

• Being a friendly point of contact for Park users, event facilitators and commercial hirers

• Ensure event set up, delivery and take down is conducted safely and in line with hire terms and conditions and site restrictions

• Enforce Park’s rules relating to noise levels, ensuring that these do not rise above set levels at any time

• Responding efficiently and competently to any incidents or operational issues as they arise, having an awareness of when to ask for additional support and reporting issues to the appropriate member of staff

• Assisting with other reasonable duties associated with this role that may from time to time be required by the Events and Community

Programmes Team

• Be a champion for a positive safeguarding culture in the park

• Supervise and support Events Volunteers in their role ensuring they are valued and motivated.

• Maintain a record and log of the event and report back on any incidents occurring.

These responsibilities are broad and cover a range of aspects of our work at Crystal Palace Park Trust.

This position requires a basic DBS check which may reveal any unspent convictions. A criminal record may not necessarily be a bar to employment, as any decision will be treated on its merits and individual circumstances subject to the Crystal Palace Park Trust’s obligations to protect the children, young people and adults at risk in its charge and members of the public.

What we will provide for you:

• Opportunity to be part of a growing, community led charity with a clear mission

• Adequate training (some online and some in-person)

• Event shadowing / working with a senior member of staff until you are ready to work alone

• Any necessary PPE

• Modes of communication to the wider team (phone etc)

• An events brief to follow for each event

PERSON SPECIFICATION

Knowledge, Skills and Abilities

• A basic understanding of Premises Licenses

• An understanding and commitment towards Safeguarding of Children, Young People and Adults at Risk

• A desire to provide both visitors and clients an excellent experience, whilst maintaining the reputation of an historic Park in a residential area

• Resilience

• Experience of managing or supervising events, ideally in a public setting

• Used to dealing with members of the public in a variety of situations

• Ability to address issues and understanding of when to escalate

• A good attention to detail, ensuring all aspects of an event are fully considered

• Physically capable of fulfilling the roles and responsibilities of the post which may include standing for long periods of time

Values and Behaviours

• A commitment to Crystal Palace Park Trust vision and values

• A strong commitment to championing anti-racism, intersectionality and other forms of diversity, equity and inclusion

• Passion for working with diverse groups of people and engaging people in new opportunities

• Energetic self-starter able to work individually and as part of a team as needed

• A willingness to further develop skills as necessary to thrive in the role.

How to apply

To find out more on how to apply please visit the website here 

Recruitment timeline

24 April 2026 – Applications open

11 May 2026 – Applications close

14 and 15 May – online interviews

Expected start dates are ASAP.